General Information

Overall Rating
Startup Costs
No equipment fees, with monthly plans starting at $19.95​​.
User Reviews
Well-reviewed with 1,499 total reviews for various products
Most Popular Products
In-Home Medical Alert, On-the-Go Medical Alert with GPS, In-Home + On-the-Go Bundle with Fall Detection​​​​​​​​​​​​.
High, with 24/7 US-based emergency monitoring, fall detection technology, and unlimited button pushes
Ease of Setup
Easy setup with straightforward installation and use instructions included with each system
Ease of Use
User-friendly interfaces, intuitive functionality, and multiple wearable options​​​​​​​​​​.
Best for
Seniors seeking reliable, easy-to-use medical alert systems for both in-home and mobile protection

Alert-1 has an immense reputation with a high overall rating. The costs range from $0 to $50, which is an accessible option for seniors.

Another asset is the high reliability and adaptability of the services. For example, products like Home Medical Alert and the Mobile Medical Alert are both functional and easy to use, with an effortless setup that can be installed professionally if needed.

The next critical strength of Alert-1 would be the user-friendly design. The devices are simple to operate, making them ideal for seniors living alone or at risk of falls. To strengthen the mentioned benefits, 24/7 monitoring and backup batteries ensure users’ continuous protection and peace of mind.

Products and Services

In-home Devices
In-Home Classic Medical Alert, In-Home + Fall Detection Medical Alert
Wearable Devices
On-the-Go Medical Alert with GPS, On-the-Go Wristband Medical Alert
Wall Buttons
Other Devices
On-the-Go + In-Home + Fall Detection Medical Alert

In-Home Systems:

  • Home Medical Alert: Consists of a main module and a transportable emergency button. The device connects to a landline and cellular network. An emergency switch is waterproof and can be worn as a necklace or bracelet. Optional fall detection is also available.
  • Home Fall Detection: The combination of fall detection technology and the home medical alert system. The pendant automatically detects a fall and warns the emergency response center.

Mobile Systems:

  • Mobile Medical Alert: Protects the home with GPS tracking for precise location identification. Lightweight and wearable as a pendant or wristband.
  • Mobile Fall Detection: Combines GPS tracking with fall detection for comprehensive coverage on the move.
  • On-the-Go Wristband: This convenient bracelet is made specifically for active seniors. Emergency assistance is within a simple press of a button. Optional fall detection is available.
  • Bundles and Packages:

    • Mobile + Home Fall Detection: Doubled-up security inside and outdoors with fall detection technology.

Technical Characteristics

Battery Life
In-Home Devices: 24-hour backup battery​; Wearable Devices: Varies, typically lasts several days to a week on a single charg
Connectivity Type
Landline or wireless for in-home devices, Cellular networks (Verizon or AT&T) for on-the-go devices​
Size and Weight
Compact and lightweight
In-home Systems Range
600 feet around the base unit
Wearable Device Range
Nationwide coverage with cellular connectivity; range limited by cellular network coverage
Customization and Alert Options
Customizable Circle of Care for emergency contact options​; Optional fall detection, GPS tracking, and two-way communication
Fall Detection
Available for both in-home and on-the-go devices
Water Resistant
All wearable devices are showerproof and water-resistant

The appliances are designed with user safety and comfort in mind. To fulfill user needs, devices are designed with long battery life, reliable connectivity, and highly customizable alert options.

In-home systems offer protection with a generous 600 ft (200 m) range around the house for indoor and outdoor activities.

Portable devices are flawless protectors in every part of the world via cellular and GPS coverage. The compact, lightweight design makes devices comfortable to wear and use everywhere because of the water-resistant feature. Optional fall detection is a secure addition to the package for users at risk of falls.

Monitoring and Response Features

24/7 Monitoring Service
4/7/365 US-based emergency monitoring
Monitoring Center Certification
TMA Diamond Certified operators​
Two-Way Voice Communication
GPS Tracking
Available in on-the-go devices
Activity Monitoring
Mobile App Integration
Monitoring & Response Time
Immediate connection to Command Center upon button press or fall detection

Alert-1’s advanced monitoring and response features are highly functional for rapid emergency assistance. Its potent 24/7 tracking service with certified centers and two-way voice communication guarantees quick and easy reach help when required.

With immediate response time, the company stands out as a mighty guardian of users’ and their families’ health and peace of mind.

Additional Features

Multi-User Support
Available for in-home systems; requires the purchase of additional wristbands or necklaces​
Medication Reminders
Voice Activation
Multilingual Support

Alert-1 offers more than a basic emergency response system by broadening its expertise to unique additional features. These components make the set-ups versatile and user-friendly, covering diverse needs and preferences.

One of the attributes is a lock box with the keys to ensure that emergency personnel, who know the passcode, can arrive at the house immediately and assist with needed help. Another feature is a medication dispenser, organizer, and reminder–all in one. This simple device allows users to program up to four daily medication reminders. It consists of 28 slots for up to 9 pills per one, a large display with a timer, and an audio system for notification purposes and voice activation for those with mobility issues. It’s a practical solution for easier management of health routines.

Moreover, Alert-1 offers multilingual support to make non-English users feel secure without language barriers.

Customer Support

Customer Service Score
Devices Maintenance
Returns and Refunds
Flexible return policy with the ability to cancel at any time
Includes device replacement for defects or issues encountered during normal use​

Alert-1 is known for its excellent customer support. Their client-oriented service team is always available to help with maintenance, returns, or any other issues that may come along the way. The commitment to user satisfaction is visible through various company policies.

The maintenance support checks the functioning of appliances regularly and calls whenever the device needs charging. The returns and refunds guidance is flexible, and the warranties typically cover 1–3 years, assuring the product’s quality and durability.

Cost and Value

Subscription Plans
Monthly, quarterly, and annual
Initial Setup Fee
No initial setup fees
Monthly Fee
ees range from $19.95 to $39.95 per month depending on the plan and features selected
Extra Services Fees
Additional services like fall detection and GPS tracking are available for an extra $10 per month​​​​​​​​.
Discounts and Offers
Discounts for annual payments, free shipping, and occasional promotional offers
Trial Period
30-day trial period

The pricing is surprisingly affordable compared to the competition in the field. The value corresponds to the supplied services. Besides, extra courtesies, discounts, and a trial period get the money’s worth.

The subscription plans include monthly, semi-annual, and annual billing options. The first setup is not expensive, often ranging from $0 to $50. The monthly payments are sensible and competitive, starting at $19.95 for introductory plans and going up to $39.95 for advanced plans with a complete package of additional features.

Additional services, although, may sustain extra charges. On the positive side, discounts are available for those who opt for semi-annual and annual plans, encouraging a loyal approach. Alert-1 offers a 30-day risk-free trial for users to test the services without prolonged commitment.

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User Reviews and Testimonials

Alert-1 gets positive reviews from appreciative users. They highlight the quick response times and helpful client service. Some users have mentioned minor issues with setup and additional costs for extra features, but overall, the satisfaction level remains high.

  • Flexible Pricing Plans: Monthly, semi-annual, and annual options with no long-term contracts.
  • Comprehensive Coverage: Both in-home and mobile systems with GPS tracking and fall detection.
  • User-Friendly: Easy setup, simple interface, and clear instructions.
  • High Reliability: 24/7 monitoring, water-resistant devices, and backup battery.
  • Customer Support: High customer service score, comprehensive maintenance, and multilingual support.
  • Trial Period: 30-day risk-free trial available.
  • Initial Setup Fee: Some plans require an initial setup fee ranging from $0 to $50.
  • Limited Customization: Fewer customization options compared to some competitors.
  • Warranty Variations: Warranty coverage varies by product, typically 1–3 years.

Final Thoughts

Alert-1 offers a sweeping range of medical alert systems, from in-home to mobile options. With flexible pricing plans, advanced GPS tracking, and fall detection features, the company offers an excellent mix of guaranteed protection and satisfaction. Despite additional costs for advanced features, the overall value and user satisfaction make Alert-1 a strong contender in the medical alert system market.


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