General Information

Overall Rating
Startup Costs
Equipment costs start at $95, with monthly services ranging from $49 to $89
User Reviews
Generally positive reviews
Most Popular Products
Micro Voice Pendant HELP Button HELP On-the-Go + GPS
Ease of Setup
Easy to install with options for professional installation assistance
Ease of Use
Simple one-button operation on all devices
Best for
Seniors living alone or those with a history of medical issues

Life Alert’s mission centres on using technology to save lives and reduce the likelihood of fatal outcomes by providing immediate medical assistance during emergencies. The critical importance of timely intervention, particularly within the crucial “golden hour” following an emergency, is well-documented to enhance survival rates. Their systems are crafted to support seniors in leading active, independent lives, providing a vital link between ongoing safety and autonomy.

This commitment extends to constant innovation and maintaining the highest service standards in healthcare technology. Staying current with technological advancements ensures the effectiveness and reliability of their offerings. This dedication has established Life Alert as a dependable leader in the field, making them a top choice for seniors determined to maintain their independence and for families who prioritise the safety of their loved ones.

Types of Medical Alert Devices

In-home Devices
Micro Voice Pendant and HELP Button
Wearable Devices
HELP On-the-Go + GPS
Wall Buttons
HELP Button, HELP On-the-Go + GPS
Other Devices

Life Alert excels in the medical alert system industry with its extensive emergency response capabilities and a long-standing commitment to user safety. The brand offers various solutions designed to meet the varied needs of modern lifestyles, ensuring seniors have immediate access to help, whether at home or away.

Life Alert’s product line includes robust in-home systems with extensive coverage, wearable devices like pendants and wristbands that are user-friendly and reliable, and advanced mobile GPS devices for on-the-go protection. These devices stand out for their simplicity and dependability: they are waterproof, equipped with long-lasting batteries that require no regular charging, and enable direct communication with emergency teams. This blend of functionality and simplicity ensures that their systems are effective and integrate seamlessly into users’ daily lives.

Product Options

The brand offers various solutions designed to meet the varied needs of modern lifestyles, ensuring seniors have immediate access to help, whether at home or away.

Micro Voice Pendant

The Micro Voice Pendant is notable for its innovative design, combining lightweight convenience with robust functionality. This compact, fully waterproof device allows two-way voice communication directly with Life Alert’s dispatch centre. Users appreciate the pendant’s 1000-foot range, which enables communication even from distant corners of the home.

The device is favoured for its maintenance-free nature, requiring no charging while remaining ready for immediate use. This feature significantly enhances user mobility and independence, offering peace of mind that help is always just a button press away.

HELP Button

The HELP Button is engineered explicitly for placements in high-risk areas such as bathrooms and showers where falls are likely. Its waterproof design and straightforward installation process — requiring no telephone line or power connection — make it an ideal solution for providing rapid access to emergency assistance. This button has an extensive and accessible design, which ensures it can be quickly activated during an emergency. This makes it a vital tool for immediate response and exemplifies Life Alert’s commitment to user safety.

HELP On-the-Go + GPS

The HELP On-the-Go + GPS device enhances safety and security while away from home. This portable device is equipped with GPS functionality, giving coverage anywhere nationwide. Its portable design features a long-lasting battery and is easy to carry, making it ideal for active users. With one button, they can quickly connect to emergency dispatch for help from anywhere.

Each serves a unique purpose; these products showcase Life Alert’s dedication to merging advanced technology with user-friendly features. By offering dependable solutions for out- and in-home protection, Life Alert ensures its users receive quick, efficient help in emergencies, reinforcing their mission to provide security and save lives.

Technical Characteristics

Battery Life
Up to 10 years without charging for in-home devices.
Connectivity Type
Landline and cellular
Size and Weight
Compact and lightweight
In-home Systems Range
Up to 1000 feet
Wearable Device Range
Extensive reach similar to in-home systems for complete mobility.
Customization and Alert Options
Customizable alert triggers, including manual and automatic settings.
Fall Detection
Water Resistant

Life Alert’s technical characteristics are engineered to provide maximum efficiency and ease of use, ensuring that all devices meet the highest performance and reliability standards. The devices feature long-lasting batteries that require no routine charging, which is a significant advantage for users seeking low-maintenance solutions. Both in-home and wearable devices boast an impressive range, covering extensive areas to ensure users are protected no matter where they are in their homes.

The devices are also customizable, allowing users to set preferences for how alerts are triggered. This can include automatic features like fall detection, which, although unavailable in all models, adds an extra layer of security by automatically notifying the dispatch centre during a fall incident. Water resistance across all devices ensures they can be used effectively in any setting, including high-moisture environments like bathrooms.

Monitoring and Response

24/7 Monitoring Service
Monitoring Center Certification
Two-Way Voice Communication
GPS Tracking
Activity Monitoring
Mobile App Integration
Monitoring & Response Time

Life Alert’s performance and reliability are rooted in its robust monitoring and rapid response capabilities. The brand is known for its dependable 24/7 monitoring service, backed by a team of trained professionals ready to assist at any moment. The integration of two-way voice communication allows users to speak directly with a dispatcher during an emergency, ensuring that help is tailored to the situation.

Although Life Alert does not offer fall detection in all its models, where available, it is highly accurate, adding a critical layer of safety for users prone to falls. GPS tracking and geofencing benefit active users outside their homes, providing peace of mind for users and their families.

This reliability is reflected in the positive outcomes reported by users, who often credit Life Alert with providing lifesaving assistance in critical situations.

Additional Features

Multi-User Support
Medication Reminders
Voice Activation
Multilingual Support

Life Alert’s additional features extend the functionality and convenience of their systems, ensuring users receive comprehensive care and support. Lockboxes provide a secure method for emergency personnel to access a user’s home without damage, enhancing the response process. Multi-user support is particularly beneficial for families or facilities with multiple residents needing monitoring.

Medication reminders and activity monitoring are critical for maintaining daily health routines and ensuring safety, especially for users with complex health conditions. These features help prevent medical emergencies by promoting adherence to prescribed treatments and identifying potential issues before they escalate.

Voice activation technology facilitates ease of use, particularly for users who may struggle with manual operations due to physical limitations. The caregiver app is a valuable tool for family members and caregivers, offering real-time updates and peace of mind about the user’s well-being.

Multilingual support ensures that non-English speaking users can access and use Life Alert services effectively, broadening the reach of their emergency systems. These additional features often come with minimal to no extra costs but offer significant benefits, making them worthwhile investments for enhanced safety and convenience.

Customer Support

Customer Service Score
Devices Maintenance
Minimal maintenance required; automatic notifications for issues.
Returns and Refunds
Hassle-free return policy with a satisfaction guarantee.
Comprehensive coverage on devices, including replacements.

Life Alert is renowned for its exceptional customer service and is consistently praised in user reviews for its availability and effectiveness. The company’s customer service team is rated highly for resolving issues promptly and courteously, reflecting their commitment to customer satisfaction.

The monitoring centers are certified to meet high operational excellence and reliability standards. This certification is crucial, as it guarantees that the monitoring service is continuously available, competent, and capable of handling emergencies effectively.
Device maintenance is straightforward, with systems designed to be low-maintenance and equipped with features that notify the monitoring center of any malfunctions. This proactive approach prevents issues from affecting the system’s reliability.

Returns and refunds are handled with the user’s convenience in mind, offering a no-hassle process that reinforces the brand’s confidence in its product quality. The warranty for Life Alert devices is inclusive, covering a wide range of potential issues to ensure that equipment faults do not inconvenience users.

Cost and Value

Subscription Plans
Several tiered options based on coverage needs and additional features
Initial Setup Fee
Varies, often includes the cost of equipment plus installation.
Monthly Fee
Ranges from $49 to $89 depending on plan complexity and additional services.
Extra Services Fees
Additional charges for features like fall detection and GPS tracking.
Discounts and Offers
Discounts available for AARP members and long-term contracts.
Trial Period

Life Alert’s pricing structure accommodates various needs and budgets, with multiple subscription plans offering varying protection levels. While the initial setup fee can be a hurdle, it generally covers comprehensive service setup, including professional installation. On the higher end of the industry spectrum, monthly payments reflect the company’s investment in high-quality equipment and 24/7 monitoring services.

However, compared to the industry average, Life Alert’s fees are somewhat higher, which can be a significant factor for potential users weighing costs against benefits. Extra services like GPS tracking and fall detection, which carry additional fees, are essential for many users but increase the overall cost. Discounts and trial periods offer some financial relief and allow users to evaluate the system before fully committing.

The value proposition of Life Alert is centred around its proven reliability and extensive coverage. Still, potential customers must consider whether the higher cost aligns with their expectations and needs in a medical alert system.

Compare With Other Brands

User Reviews and Testimonials

Life Alert’s systems have garnered various user testimonials highlighting their service experiences.

One Reddit user detailed a harrowing situation where their grandmother suffered a fall and was unable to activate her alert device, which was in another room. They emphasized the crucial lesson learned: “She now wears the button attached to her at all times, which has since given me great peace of mind”​​.

byu/SeanK_ from discussion

In contrast, another user praised the effectiveness of the system but highlighted the importance of device placement and user compliance:

Further, a testimonial from a caregiver discussed the broader impact of having a medical alert system like Life Alert: “It allowed my grandmother to continue living independently, which is immensely important to her and gives our family peace of mind”​​.

These insights from actual users shed light on both the strengths and areas of caution (such as ensuring the device is always accessible) with Life Alert’s systems. While the service generally receives high marks for reliability and effectiveness, feedback also underscores the need for clear communication and proper use to maximize the benefits of the medical alert system.

Pros and Cons

Life Alert’s offerings bring significant peace of mind through their reliable and comprehensive emergency monitoring services for both in-home and mobile use. However, the cost and contractual commitments may deter some potential users, especially those on a tight budget or those who are uncertain about committing long-term. Additionally, the lack of fall detection in some models could be a drawback for users specifically seeking that feature for added safety.

Overall. At the same time, Life Alert excels in reliability and coverage; the cost and contract terms are critical considerations for anyone considering their services.

  • 24/7 Monitoring and Support: Continuous access to emergency assistance ensures users are never alone during crises.
  • Long Battery Life: Devices have a battery life of up to 10 years, reducing maintenance hassles.
  • Waterproof Devices: Can be used in all conditions, including showers, which are common sites for falls.
  • Nationwide Coverage: GPS functionality in mobile devices allows location tracking across the U.S.
  • High-Quality Equipment: Devices are durable and reliable, built to last and withstand daily use.
  • High Cost: Monthly fees and equipment costs are on the higher end compared to industry averages.
  • Contractual Obligations: A three-year contract with significant cancellation fees is required.
  • No Fall Detection: Some models do not include automatic fall detection, which is becoming standard in the industry.
  • Limited Trial Period: The 30-day trial may be shorter than some competitors offer, providing less time to assess the system.

Conclusion and Recommendations

Life Alert has established itself as a robust provider in the medical alert system industry, known for its dependable 24/7 emergency monitoring and support. The company’s offerings are strong in their long battery life, waterproof features, and nationwide GPS tracking. These features make Life Alert an excellent choice for seniors who require reliable emergency services at home and on the go.

It is a dependable medical alert system with high coverage. However, it has some drawbacks, such as higher costs, long-term contracts, and some models’ absence of fall detection. It’s a solid choice for those who value peace of mind over cost and want comprehensive coverage for their loved ones.