General Information

3.9
Rating:
Overall Rating
3.9/5
Startup Costs
One-time purchase cost ($299.95)
User Reviews
Generally positive with a focus on reliability
Most Popular Products
FastHelp Button, FastHelp Mini
Reliability
High, with direct 911 connection
Ease of Setup
Simple, no installation required
Ease of Use
Extremely easy, single-button operation
Best for
Seniors, individuals without a landline or cellphone

FastHelp stands out for its straightforward, not complicated approach to emergency assistance. Unlike many other medical alert systems that require monthly subscriptions or additional payments, this brand is a one-time investment for long-term use. Direct connection to 911 is another great advantage over the competition that uses monitoring centers first. There are certain limitations to the range of features (lack of automatic fall detection), but overall, it is an excellent option for those who value every second when emergencies occur.

Types of Devices

In-home Devices
Not applicable (FastHelp is portable and not homebound)
Wearable Devices
FastHelp Button, FastHelp Mini - lightweight, portable
Wall Buttons
Not available
Other Devices
None - Focus is on portable, wearable emergency response

FastHelp provides wearable devices like FastHelp Button and FastHelp Mini. No complex stationary systems are required, no wall buttons, etc., because the brand’s main idea is to simplify medical assistance as much as possible. The offered mobility is a significant advantage over the competition, especially for users who appreciate easy, portable solutions or are usually on the move inside or outside the home.

Technical Characteristics

Battery Life
Up to 30 days per charge
Connectivity Type
Cellular (4G LTE)
Size and Weight
Compact, lightweight (1.5 oz)
In-home Systems Range
Not applicable (wearable only)
Wearable Device Range
Nationwide coverage via cellular network
Customization and Alert Options
Single-button activation, direct 911 contact
Fall Detection
Not available
Water Resistant
Available, up to 3 feet

Battery life for FastHelp devices is 30 days per charge, which is impressive for those who appreciate day-to-day life without any recharging hassle. 4G LTE connectivity has extensive coverage, making it suitable for every user across the United States.

However, FastHelp lacks some standard features like fall detection and in-home coverage, which can be found in many other brands. These might cause doubts for those who seek advanced monitoring capabilities.

Monitoring and Response Features

24/7 Monitoring Service
Not applicable (direct 911 contact, no monitoring center)
Monitoring Center Certification
Not applicable
Two-Way Voice Communication
Available, via built-in speaker and microphone
GPS Tracking
No
Activity Monitoring
No
Mobile App Integration
No
Monitoring & Response Time
Immediate (direct connection to 911)

Most brands in the competitive field use some help from third parties before connecting users to emergency services, which can put individuals at risk by increasing response times. FastHelp’s unique approach bypasses traditional monitoring models by offering a hands-on connection to 911 operators. The brand guarantees immediate communication, which is valuable in cases where every second counts.

On the contrary, this model lacks GPS tracking, activity monitoring, and app integration features. These are considered valuable for added peace of mind and 24/7 control; however, they may be unnecessary for individuals with different priorities.

Compare to Other Brands

Additional Features

Lockboxes
No
Multi-User Support
No
Medication Reminders
No
Voice Activation
No
Multilingual Support
No

Unfortunately, with FastHelp’s focus on delivering immediate response functions, the brand does not provide many additional features. This might be a deal-breaker for those seeking a more integrated and multifaceted monitoring system. This system is made for individuals requiring devices made solely for emergency use.

Customer Support Service

Customer Service Score
4.0/5
Devices Maintenance
No maintenance required, replace if defective
Returns and Refunds
30-day money-back guarantee
Warranty
Limited lifetime warranty on manufacturing defects

FastHelp provides solid customer service, with an overall score of 4.0 out of 5. The feedback is mostly positive, with users appreciating the simplicity of devices.

The return policy is competitive, offering a 30-day money-back guarantee. Moreover, the limited lifetime warranty on the device’s defects is a superior addition.

Pricing and Subscription Plans

Subscription Plans
No subscription required
Initial Setup Fee
$299
Monthly Fee
None
Extra Services Fees
None
Discounts and Offers
Limited Discount $149 PLUS S&H. (Originally $299)
Trial Period
30-Days money-back offer

FastHelp’s pricing structure is a significant advantage for users looking to avoid ongoing costs. Unlike many competitors, such as Life Alert and Philips Lifeline, which require monthly subscriptions, FastHelp is a one-time purchase with no additional fees. This makes it an attractive option for budget-conscious users or those wary of long-term commitments.

Promotional discounts are occasionally available, further enhancing its affordability. The 30-day money-back guarantee provides a risk-free trial period, which is standard across the industry.

Customer Reviews and Expert Opinions

FastHelp has received generally positive user reviews, particularly for its ease of use and reliable performance. The device’s simplicity, requiring just a single button press to get help, is frequently highlighted as a significant benefit, especially for elderly users who may not be tech-savvy.

Expert opinions echo the positive feedback, noting that FastHelp excels in providing a straightforward, no-nonsense solution for emergencies. However, experts also mention that users seeking more comprehensive monitoring, such as GPS tracking or fall detection, might find FastHelp lacking compared to brands like MobileHelp or Bay Alarm Medical.

It may not be the most feature-rich option on the market, but it is a strong contender for users looking for a dependable, low-maintenance device.

Pros and Cons

FastHelp shines as a budget-friendly, straightforward medical alert system ideal for those who prioritize direct emergency access without the burden of monthly fees. FastHelp is a solid choice for users who need a dependable, easy-to-use emergency device without the frills.

Plus
  • No Monthly Fees: FastHelp offers a one-time purchase model, eliminating the need for ongoing subscription costs.
  • Direct 911 Connection: The device connects users directly to 911, ensuring immediate emergency response without intermediaries.
  • Simple Operation: FastHelp is user-friendly and can be activated with a single button press.
  • Portable and Lightweight: The compact design allows users to carry the device anywhere.
  • Long Battery Life: The device can last up to 30 days on a single charge.
  • Water Resistant: The device is water-resistant up to 3 feet, allowing it to be worn in the shower or bath, where most accidents occur.
Minus
  • No Fall Detection: FastHelp does not offer automatic fall detection, an essential safety feature for some users.
  • Limited Additional Features: The device lacks GPS tracking, activity monitoring, and mobile app integration.
  • No Monitoring Center: FastHelp does not provide 24/7 monitoring services, which may be a drawback for those who prefer having a dedicated team on standby.
  • No Customization Options: The device is not adaptable to the possible user's unique needs.
  • No In-Home Range Extension: The device relies solely on cellular coverage, which may not be as reliable in areas with poor signal.

Conclusion and Recommendations

FastHelp’s key strengths lie in its simplicity. After all, it is a single-button operation that connects users directly to 911 without additional unknown monthly payments and other complicated hassle.

It is ideally suited for individuals who live independently, want a straightforward emergency response solution, and do not require constant monitoring or additional features due to the lack of those.

FastHelp is perfect for seniors or individuals without complex medical needs who value simplicity, ease of use, and direct access to emergency services without the ongoing cost of a subscription. If these aspects align with your priorities, FastHelp is an excellent choice to ensure peace of mind in your daily life.

FAQ

Does FastHelp require a monthly subscription?
How does FastHelp connect to emergency services?
Does FastHelp offer fall detection?
Is FastHelp water-resistant?
What is the battery life of the FastHelp device?
Can FastHelp be used outside the home?
What is the return policy for FastHelp?
Does FastHelp offer a mobile app?